Disabled access is more than just a good idea; nowadays, it’s becoming a necessity. Legislation such as the Disability Discrimination Act requires that any service provider make ‘reasonable adjustments’ in order to accommodate those with disabilities. The onus in such legislation is placed firmly upon the service provider; it is up to them to be anticipatory and pro-active with regards to disabled access.
What Does the Law Say?
The implications of the legislation are spelt out clearly for those it will affect. Every service provider – whether that service is paid for or not – must take any reasonable action necessary to enable those with disabilities to make use of that service in an equal fashion to those without disabilities. For example, if there is a physical barrier to entry – stairs, for example – an alternative must be provided, such as one of our platform lifts.
Am I Responsible?
If you provide a service, then the answer is essentially ‘yes’. The law is clear in that it expects service providers to act before a disabled user has to make a complaint. According to the Equality and Human Rights Commission’s website, the duties of a service provider in this area are “ anticipatory and continuing”, which means that if a service provider fails to make reasonable adjustments to enable disabled access to services, choosing to wait instead until a complaint is received, they may well be considered to be in breach of the law.
What Sort of Changes Should I Make?
We’ve already mentioned how installing a lift to aid those with mobility issues is a solid step forward; however this is just one aspect of the issue. Service providers must, for example, consider the needs of the visually-impaired; oversized text on signage and contrasting colours between walls and entrances can be helpful in this area.
Ultimately, there’s a lot that service providers need to be aware of with regards to the legislation concerning disabled access. It’s a lot to consider, but here at Axess2 we can alleviate your concerns when it comes to installing disabled lifts. With a proven track record of experience, we have the skills and knowledge to find the right access solution for you, at affordable prices. To find out more, contact us today on 01200 405 005.